{"id":10851,"date":"2025-06-06T14:29:59","date_gmt":"2025-06-06T14:29:59","guid":{"rendered":"https:\/\/misenscenetest.com\/shipping-and-returns\/"},"modified":"2025-06-09T10:06:14","modified_gmt":"2025-06-09T10:06:14","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/misenscenetest.com\/en\/shipping-and-returns\/","title":{"rendered":"Shipping and returns"},"content":{"rendered":"<section  class='av_textblock_section av-mbkxzgc6-4d8944f416719484935a6b9e26916958 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">\u2708\ufe0fShipping and returns<\/h2>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mbkxyvhr-7bcf713f57c961922a8491b31d1f7a69\">\n#top .hr.hr-invisible.av-mbkxyvhr-7bcf713f57c961922a8491b31d1f7a69{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-mbkxyvhr-7bcf713f57c961922a8491b31d1f7a69 hr-invisible  avia-builder-el-1  el_after_av_textblock  el_before_av_one_fifth '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<div  class='flex_column av-1gcwges-c88d08f11ca7b4fa94293b894ef0cd72 av_one_fifth  avia-builder-el-2  el_after_av_hr  el_before_av_three_fifth  first flex_column_div  '     ><\/div>\n<p><div  class='flex_column av-1baptas-cea85f358d590167da07690267681e04 av_three_fifth  avia-builder-el-3  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div  '     ><section  class='av_textblock_section av-mbkwisat-74c687593a87bdbd2f5b4839e87944b2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>\ud83d\udd70\ufe0f Preparation time<\/h2>\n<p>I prepare each order myself, by hand and with great care.<br \/>\n<strong>I&#8217;m not Amazon, nor do I want to be.<\/strong><\/p>\n<p>Orders are generally processed within <strong>24 hours.<\/strong><br \/>\nHowever, since this is a handmade project managed by me alone,<strong> it may take up to 2 or 3 calendar days<\/strong> during busy weeks, if there are holidays, or if it falls on a Friday (I prefer to leave shipments for Monday to avoid them being held up all weekend in transit).<\/p>\n<p>\ud83d\udc8c <em>Please note that delivery times begin once the carrier picks up the package, not from the moment of payment.<\/em><\/p>\n<p>Thank you for your patience and for supporting a project done at a different pace: more real, more human. \ud83d\udc9b<\/p>\n<h2>\ud83d\ude9a Shipping<\/h2>\n<h3>\ud83d\udce6 Peninsula (Spain)<\/h3>\n<p>Shipments are made via <strong>GLS.<\/strong><\/p>\n<ul>\n<li><strong>Standard shipping cost:<\/strong><br \/>\n\u2013 <strong>\u20ac4.90<\/strong><br \/>\n\u2013 <strong>Free on orders over \u20ac25<\/strong><\/li>\n<li><strong>Standard delivery time:<\/strong><br \/>\n\u2013 <strong>Up to 72 hours (3 calendar days)<\/strong> from pickup<\/li>\n<li><strong>24-hour Express Option (Monday to Thursday):<\/strong><br \/>\n\u2013 <strong>\u20ac9.70<\/strong><br \/>\n\u2013 <em>Only available if you place your order before Thursday at 12:00 PM<\/em><br \/>\n<em>(Deliveries are not made on Saturdays and Sundays)<\/em><\/li>\n<\/ul>\n<p>\ud83d\udce9 <strong>GLS will send you an email with the delivery information.<\/strong><br \/>\nMake sure the address is spelled correctly and check all your inboxes (including spam and promotions) in case the email doesn&#8217;t arrive directly to your main inbox.<\/p>\n<h3>\ud83d\udcee Baleares<\/h3>\n<p>Orders are sent via <strong>Correos<\/strong>, in <strong>certified letter format.<\/strong><\/p>\n<ul>\n<li><strong>Shipping cost:<\/strong><br \/>\n\u2013<strong> \u20ac4.90<\/strong><br \/>\n\u2013 <strong>Free on orders over \u20ac40<\/strong><\/li>\n<li><strong>Delivery time:<\/strong><br \/>\n\u2013 Between <strong>3 and 5 calendar days<\/strong><\/li>\n<\/ul>\n<p>\u26d4 <em>Express shipping is not available.<\/em><\/p>\n<p>\ud83d\udce9 I&#8217;ll notify you by email as soon as your order leaves the workshop, and you&#8217;ll be able to track it with the tracking number.<\/p>\n<h3>\ud83d\udcee Canary Islands<\/h3>\n<p>Orders are sent via <strong>Correos<\/strong>, in <strong>certified letter format.<\/strong><\/p>\n<ul>\n<li><strong>Shipping cost:<\/strong><br \/>\n\u2013 <strong>\u20ac8.90<\/strong><br \/>\n\u2013 <strong>Free on orders over \u20ac60<\/strong><\/li>\n<li><strong>Delivery time:<\/strong><br \/>\n\u2013 Between <strong>3 and 8 calendar days,<\/strong> depending on the island<\/li>\n<\/ul>\n<p>\ud83d\udccc <strong>Important:<\/strong><br \/>\n\u2013 Your <strong>ID number<\/strong> must be provided when placing your order.<br \/>\n\u2013 <em>Any customs fees or local taxes are the customer&#8217;s responsibility.<\/em><\/p>\n<h3>\ud83c\udf0d International shipping (Europe and America)<\/h3>\n<p>We ship to several countries in Europe and America via <strong>Correos<\/strong>, in <strong>certified letter format<\/strong> with tracking.<\/p>\n<h4>\u2708\ufe0f Costs:<\/h4>\n<ul>\n<li><strong>Europe:<\/strong><br \/>\n\u2013 <strong>8,90\u202f\u20ac<\/strong><br \/>\n\u2013 <strong>Free on orders over \u20ac80<\/strong><\/li>\n<li><strong>Americas (USA, Latin America, and the Caribbean):<\/strong><br \/>\n\u2013 <strong>\u20ac12.90<\/strong><br \/>\n\u2013 <strong>Free on orders over \u20ac100<\/strong><\/li>\n<\/ul>\n<h4>\u23f1\ufe0f Deadlines:<\/h4>\n<ul>\n<li><strong>Europe:<\/strong> between <strong>5 and 10 calendar days<\/strong><\/li>\n<li><strong>America:<\/strong> between <strong>10 and 15 calendar days,<\/strong> depending on the country<\/li>\n<\/ul>\n<p>\ud83d\udce9 All orders include a tracking number that you will receive by email.<br \/>\n<em>Any customs charges or local taxes are the customer&#8217;s responsibility.<\/em><\/p>\n<p>\ud83d\udceb If you have any questions about your destination country, you can email me at <strong>helena.caballero@misenscenetest.com<\/strong> and we&#8217;ll discuss it together.<\/p>\n<h2>\ud83d\udd04 Exchanges and returns<\/h2>\n<p>I want you to be happy with your purchase.<br \/>\nSo if you&#8217;ve got the wrong model or the stick doesn&#8217;t fit you well, <strong>don&#8217;t worry.<\/strong><\/p>\n<p>You have <strong>30 days<\/strong> from receiving your order to make an exchange or return, <strong>and during this period they are completely free.<\/strong><\/p>\n<h3>\u2705How do changes work?<\/h3>\n<p>Very easy.<br \/>\nWhen you request an exchange, the transport company (GLS) will deliver the new model and <strong>collect the old one at the same time.<\/strong><br \/>\nNo need to print labels or travel: everything can be done from home.<\/p>\n<p><strong>Important: <\/strong>Exchanges must be for items of <strong>equal or greater value.<\/strong><br \/>\nIf you choose a more expensive model, you&#8217;ll only have to pay the difference.<\/p>\n<h3>\ud83d\udcb8 What if I prefer a refund?<\/h3>\n<p>In that case, you just have to send the product back.<br \/>\nWhen I receive it and verify that it is in good condition, I will refund you using the same payment method.<\/p>\n<h3>\u23f3 And after 30 days?<\/h3>\n<p>We can also arrange this for you, but in that case, shipping costs will be at your expense.<\/p>\n<p>\u2728<br \/>\n<strong>I don&#8217;t like to put up obstacles.<\/strong> If something isn&#8217;t right, we&#8217;ll fix it with care.<br \/>\nI&#8217;m here to help you and to make your experience with Palospelos always a pleasant one.<\/p>\n<p>\ud83d\udce9 Please email me at <strong>helena.caballero@misenscenetest.com<\/strong> to arrange any exchanges or returns.<\/p>\n<\/div><\/section><\/div><div  class='flex_column av-ug5e6s-4e31ea92a0b5f6ae0c43a112dc060f34 av_one_fifth  avia-builder-el-5  el_after_av_three_fifth  avia-builder-el-last  flex_column_div  '     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