{"id":495,"date":"2022-07-07T06:24:42","date_gmt":"2022-07-07T06:24:42","guid":{"rendered":"http:\/\/palospelos.fotograficus.com\/purchase-conditions\/"},"modified":"2025-06-09T09:45:36","modified_gmt":"2025-06-09T09:45:36","slug":"purchase-conditions","status":"publish","type":"page","link":"https:\/\/misenscenetest.com\/en\/purchase-conditions\/","title":{"rendered":"GENERAL CONDITIONS OF SALE"},"content":{"rendered":"<section  class='av_textblock_section av-mbkxvk60-e334bf09ab327946d2d16576a77450ce '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center\">\ud83e\uddfe General Conditions of Sale<\/h2>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mbkxwlwh-f6aaebce635d53231f0d0a22f319e0ac\">\n#top .hr.hr-invisible.av-mbkxwlwh-f6aaebce635d53231f0d0a22f319e0ac{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-mbkxwlwh-f6aaebce635d53231f0d0a22f319e0ac hr-invisible  avia-builder-el-1  el_after_av_textblock  el_before_av_one_fifth '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<div  class='flex_column av-27a6z-dcf58f6d2679957bc6a0fbc3d5c89579 av_one_fifth  avia-builder-el-2  el_after_av_hr  el_before_av_three_fifth  first flex_column_div  '     ><\/div>\n<p><div  class='flex_column av-1loq3-ae118f783eec055cb85461defd2a5ca7 av_three_fifth  avia-builder-el-3  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div  '     ><section  class='av_textblock_section av-l5an9725-6423764b53ffaae580c6acb6c91bcd2d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><div class=\"rte\">\n<h3 style=\"text-align: center\"><\/h3>\n<h3><\/h3>\n<h3><\/h3>\n<h3>1. Owner&#8217;s details<\/h3>\n<p>This online store belongs to:<\/p>\n<p><strong>Elena M\u00aa Caballero Madrigal<\/strong><br \/>\nDNI: 38558751X<br \/>\nDirecci\u00f3n fiscal: Barcelona, Espa\u00f1a<br \/>\nContact email: <a href=\"mailto:helena.caballero@misenscenetest.com\"><strong>helena.caballero@misenscenetest.com<\/strong><\/a><br \/>\nWebsite: <a href=\"https:\/\/misenscenetest.com\"><strong>www.palospelos.com<\/strong><\/a><\/p>\n<h3>2. Purpose of the conditions<\/h3>\n<p>These general conditions govern the use of the website <a href=\"https:\/\/misenscenetest.com\">www.palospelos.com<\/a>, as well as purchases made through the online store.<\/p>\n<p>By placing an order, you agree to these terms, which have been drawn up to establish a clear, fair, and transparent relationship between you (the customer) and us (the brand).<\/p>\n<p>Palospelos offers handcrafted hair care and styling products, made with natural materials and shipped from Spain.<\/p>\n<h3>3. Purchasing process<\/h3>\n<p>Shopping at Palospelos is easy and safe.<\/p>\n<p>Simply select the products you like, add them to your cart, and follow the steps to complete your order.<br \/>\nDuring the checkout process, we&#8217;ll ask you for the necessary information to successfully ship your purchase (name, address, email, and payment method).<br \/>\nPlease check that your information is spelled correctly before confirming.<\/p>\n<p>Once your order is placed, you will receive an email with a summary of your purchase.<br \/>\nWhen your package is ready and leaves the workshop, we will send you a second email with the tracking number.<\/p>\n<p>If you have any questions during the process, please email me at <a href=\"mailto:helena.caballero@misenscenetest.com\"><strong>helena.caballero@misenscenetest.com<\/strong><\/a> and I&#8217;ll be happy to help.<\/p>\n<h3>4. Prices and payment methods<\/h3>\n<p>All prices you see in the store are in <strong>euros (\u20ac) <\/strong>and <strong>include the corresponding VAT<\/strong>.<\/p>\n<p>You can pay for your order securely using the following options:<\/p>\n<ul>\n<li><strong>Credit or debit card<\/strong><\/li>\n<li><strong>PayPal<\/strong><\/li>\n<li><strong>Bizum<\/strong><\/li>\n<\/ul>\n<p>We do not accept payments by bank transfer.<\/p>\n<p>Payment is made upon confirming the order. If you have any questions about the process, please contact me before completing your purchase. <\/p>\n<h3>5. Shipping<\/h3>\n<p>All details regarding delivery areas, prices, preparation times, delivery times, and conditions are clearly explained in the <a href=\"https:\/\/misenscenetest.com\/en\/shipping-and-returns\/\" target=\"_blank\" rel=\"noopener\"><strong>Shipping and Returns section<\/strong>.<\/a><\/p>\n<p>There you&#8217;ll find everything you need to know before placing your order.<br \/>\nAnd if you have any questions, you can always write to me at <a href=\"mailto:helena.caballero@misenscenetest.com\" target=\"_blank\" rel=\"noopener\"><strong>helena.caballero@misenscenetest.com<\/strong><\/a> and I&#8217;ll be happy to answer.<\/p>\n<h3>6. Exchanges and returns<\/h3>\n<p>If you need to make an exchange or return, don&#8217;t worry.<br \/>\nYou have <strong>30 days<\/strong> from the date you receive your order to do so.<\/p>\n<p>I explain everything in detail (step by step, without the fine print) in the <a href=\"https:\/\/misenscenetest.com\/en\/shipping-and-returns\/\" target=\"_blank\" rel=\"noopener\"><strong>Shipping and Return<\/strong><\/a> section.<br \/>\nThere you&#8217;ll see how to manage it, when it&#8217;s free, and what options you have.<\/p>\n<p>And if you have any questions, you can write to me directly at <a href=\"mailto:helena.caballero@misenscenetest.com\" target=\"_blank\" rel=\"noopener\"><strong>helena.caballero@misenscenetest.com<\/strong><\/a>.<\/p>\n<h3>7. Product availability<\/h3>\n<p>All the products you see in the store are handmade, in collaboration with artisans in Bali\u2014and, in some cases, with special materials that come from India, such as certain minerals.<\/p>\n<p>This means we work with limited editions and real-time rhythms.<br \/>\nIf an item sells out, <strong>it can take up to two months to restock<\/strong>, especially if it features minerals carved in India or harder-to-find materials.<\/p>\n<p>If there&#8217;s something you love that&#8217;s not available, you can write to me and I&#8217;ll let you know as soon as it&#8217;s back in stock.<\/p>\n<h3>8. Responsibility and guarantees<\/h3>\n<p>Palospelos products are handmade with natural materials and a lot of love.<br \/>\nEach piece is unique, and there may be slight variations in shape or color compared to the photos\u2014this is part of its handmade charm, not a defect.<\/p>\n<p>If any product arrives damaged or has a problem, please <strong>contact me immediately<\/strong> at <a href=\"mailto:helena.caballero@misenscenetest.com\">helena.caballero@misenscenetest.com<\/a> and we&#8217;ll resolve it.<br \/>\nI always review each order before shipping, but if anything isn&#8217;t right, I&#8217;ll take responsibility.<\/p>\n<h3>9. Data protection<\/h3>\n<p>Your personal information will be used solely to process your order, send you information related to your purchase, and, if you have voluntarily subscribed, receive our Palospelos newsletters by email.<\/p>\n<p>I comply with the General Data Protection Regulation (GDPR), and I will never share your data with third parties except when necessary for shipping (such as courier companies).<\/p>\n<p>You have the right to access, modify, or delete your data at any time.<br \/>\nJust write to me at <a href=\"mailto:helena.caballero@misenscenetest.com\"><strong>helena.caballero@misenscenetest.com<\/strong><\/a> and I&#8217;ll be happy to help.<\/p>\n<h3>10.Applicable legislation and conflict resolution<\/h3>\n<p>These conditions are governed by Spanish law.<\/p>\n<p>If any disagreement arises, I will always try to resolve it with you directly, responsibly, and with common sense.<br \/>\nAnd if we don&#8217;t reach an agreement, you can go to the European Commission&#8217;s online dispute resolution platform:<br \/>\n\ud83d\udc49 <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\">https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p>\n<p>But I hope we never have to come to that. \ud83e\udd0d<\/p>\n<\/div>\n<\/div><\/section><\/div><div  class='flex_column av-14m2b-13a008f4e1c0d3193634ce3569fd74d5 av_one_fifth  avia-builder-el-5  el_after_av_three_fifth  avia-builder-el-last  flex_column_div  '     ><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-495","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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